8mbit Frequently Asked Questions

8mbit requires a valid government-issued photo ID and proof of address to complete KYC verification. Accepted identity documents include your National ID card (NID), passport, or driving licence. For address verification, a recent utility bill, bank statement, or official government letter issued within the last three months is acceptable. Upload clear, unobstructed scans or photos through your account settings. Most KYC reviews are completed within 24 hours.

If you cannot log in to 8mbit, first check that you are entering the correct email address and password — passwords are case-sensitive. If you have forgotten your password, use the 'Forgot Password' link on the login page to receive a reset email. If your account has been temporarily locked due to multiple failed attempts, wait 30 minutes before trying again. For persistent login issues, contact 8mbit support at [email protected].

No — each player is permitted to hold exactly one registered account on 8mbit. Creating multiple accounts (also called duplicate accounts) is a violation of the Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately so it can be resolved without penalty.

To close your 8mbit account, send a written request to [email protected] from your registered email address with the subject line 'Account Closure Request'. Any remaining balance will be returned to your nominated bKash, Nagad, or Rocket account after standard identity verification. Account closure is typically processed within 3 business days. Note that self-exclusion is available as an alternative if you wish to take a break rather than close permanently.

Nagad deposits on 8mbit are processed instantly and funds appear in your gaming balance within seconds of a successful transfer under normal network conditions. In rare cases of network congestion or mobile banking maintenance, crediting may take up to 15 minutes. If your Nagad deposit has not appeared in your account after 30 minutes, take a screenshot of the Nagad transaction confirmation and send it to [email protected] for manual reconciliation.

The minimum withdrawal amount on 8mbit is ৳1,000. Withdrawals can be made to bKash, Nagad, Rocket, or Upay, and the account must be registered in your own name to match your 8mbit KYC records. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may require additional identity confirmation as part of our anti-fraud procedures. Standard processing time for withdrawals is 1–4 hours during Bangladesh Standard Time (UTC+6) business hours.

8mbit does not charge any platform-side fees on deposits or withdrawals. Your gaming balance is credited with the full amount you transfer in, and the full amount you request is sent out to your mobile banking account. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction fees in line with their published rate schedules. 8mbit has no control over third-party provider fees.

Yes, 8mbit supports bank transfers from selected Bangladeshi banks in addition to mobile banking methods. Supported banks include Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank, among others. Bank transfer deposits may take 1–3 business hours to be credited to your account, compared to the instant crediting available via bKash and Nagad. Check the Cashier section of your account for the current list of supported banks and their respective deposit instructions.

8mbit offers a wide range of cricket betting markets covering domestic and international competitions. Available markets include match winner, series winner, top run-scorer, top wicket-taker, method of dismissal, total runs in an over, player performance props, and live in-play odds. Supported competitions include BPL, IPL, ICC T20 World Cup, ODI World Cup, and bilateral series involving the Bangladesh Tigers. Market depth and availability vary by match importance and live status.

Yes, 8mbit is fully optimised for mobile play and works on any modern smartphone or tablet without requiring a separate app download. The platform is accessible through your mobile browser — Chrome, Firefox, or Safari — and all game categories including slots, live casino, and cricket betting are available in full on mobile. The interface automatically adapts to your screen size. A stable mobile internet connection (4G or Wi-Fi) is recommended for live casino games and in-play cricket betting.

RTP (Return to Player) varies by individual slot title and game provider, but most slots available on 8mbit carry an RTP between 94% and 97%. High-RTP titles from providers such as NetEnt, Pragmatic Play, and Microgaming typically publish their RTP figures in the game's paytable or information screen — look for the 'i' icon within the game interface. RTP is a theoretical long-term average calculated over millions of spins and does not guarantee results in any individual session.

All games on 8mbit use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, and round. Games are sourced from globally recognised studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — all of which operate under third-party fairness certifications. 8mbit does not modify game mechanics or outcomes in any way. Live casino games are streamed in real time from regulated studios with physical cards and roulette wheels.

A wagering requirement (also called a playthrough requirement) is the total amount you must bet before bonus funds or bonus-derived winnings become eligible for withdrawal. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. On 8mbit, not all game types contribute equally toward wagering — slots typically contribute 100% while certain table games may contribute less. Check the specific bonus terms for contribution rates.

Yes, bonuses on 8mbit carry an expiry period — typically 7 to 30 days from the date the bonus is credited to your account, depending on the promotion. If you do not meet the wagering requirements within the expiry window, the bonus and any associated winnings will be removed from your account automatically. The exact expiry period for each bonus is stated in the individual promotion's terms and conditions, which are available in your account's Bonus section.

Yes, 8mbit runs ongoing promotions beyond the welcome bonus, including free spins on selected slot titles, reload bonuses on subsequent deposits, and seasonal offers tied to events such as the BPL season, IPL, Eid, and Pohela Boishakh. Free spins are credited to specific games and must be used within the promotional window. Winnings from free spins are subject to wagering requirements before withdrawal. Check the Promotions section of your account regularly for the latest active offers.

8mbit rewards its most active players through a loyalty programme that recognises continued play across all game categories — slots, live casino, sports betting, and more. Higher activity levels unlock improved bonus terms, faster withdrawal processing, dedicated account management, and exclusive promotional invitations. Details of the current loyalty tier structure and the points earned per BDT wagered are available in the VIP or Loyalty section of your 8mbit account dashboard. Contact support if you believe your activity qualifies for a tier upgrade.

8mbit operates as an online gaming and sports betting platform serving players in Bangladesh. We are committed to providing a transparent, secure, and fair gaming environment. We advise all players to familiarise themselves with the laws applicable in their own jurisdiction before registering. 8mbit does not make specific claims about regulatory approval from Bangladeshi government bodies, and players accept responsibility for ensuring that their own use of the platform is lawful in their location.

The minimum age to register and play on 8mbit is 21 years old. This requirement applies to all players regardless of their location within Bangladesh. Age is verified during the KYC process using a valid government-issued identity document. Any account found to belong to a player under the age of 21 will be immediately closed, all winnings forfeited, and deposited funds returned to the original payment source. 8mbit has a zero-tolerance policy on underage gambling.

To self-exclude from 8mbit, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose 'Self-Exclusion' and select your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. The exclusion takes effect immediately upon confirmation, and your account will be suspended for the full duration. During the exclusion period, any remaining balance will be returned to you. Permanent self-exclusion cannot be reversed. You can also request self-exclusion by emailing [email protected].

If you feel that gambling is negatively affecting your finances, relationships, or mental health, contact 8mbit's support team immediately at [email protected] — all conversations are handled with complete confidentiality. Our team can activate a deposit limit, time-out, or self-exclusion on your behalf right away. We also encourage you to speak with a trusted family member, friend, or qualified counsellor. Taking action early makes recovery significantly more manageable. Please refer to our Responsible Gaming page at 8mbit.io/responsible-gaming for a full list of available tools and guidance.